Sussex Police is the best performing force in the country for 999 call handling

Tuesday, 2 September 2025 05:00

By Philip Keeler X @keeler_philip

Sussex Police have been ranked number one nationwide for handling emergency calls.

Latest figures show the force answered more than 95 percent of 999 calls within the 10-second target over the last 90 days.

Performance remained consistently high, even during the busiest summer period.

Chief Superintendent Rachel Glenton, Head of Contact, Command and Control, said: “I am incredibly proud of our teams who have worked tirelessly to achieve this result. This result is not only thanks to the improvements we have made to our control room, but more importantly our dedicated call handlers. We work 24 hours a day, seven days a week to ensure every call is heard.”

“Our commitment to answering calls swiftly reflects our dedication to keeping people in Sussex safe.”

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